Clears up the worry that support will fob you off or ask for your password.
trustWhat if I need help and I only speak French?+
Whenever your question arrives, it can be handled in English, German, French or Spanish. Our team answers in whichever of those four you are comfortable with. Ask for that language at the start of the conversation so the right person picks it up.
trustWhy can I reach a person at three in the morning?+
Because our desks never close, a reply is available every hour of the week, including Saturdays, Sundays and public holidays. Times below are given in AEST, the clock most Australian players keep. Nobody is left holding a query until Monday.
trustWhy bother escalating if the first reply misses the mark?+
Should the first reply not settle things, ask for the matter to be reviewed by a supervisor at once. Escalation is your right, not a favour, and no reason needs to be given. Unresolved after that, send the details to
[email protected].
trustDo I need a licence lookup before I trust a casino?+
Yes, and ours is easy to check. Ragingbull Casino LLC holds licence ALSI-103834 from the Anjouan Offshore Finance Authority, trading under company number 613314. That regulator enforces the rules we operate by, so the details are yours to confirm.
trustDo I need to send an e-mail to shut my account?+
No long explanation is expected of you. One message to
[email protected], or a word to live chat, is enough to have the account closed. Only the one account per player rule applies, so closing it means no second one later.
trustDo I need to hand over my password for support to find me?+
Never, and that rule has no exceptions. Sharing the e-mail address on the account, your full name and date of birth is all the identification required. Anyone seeking your password is not our team, so close the chat and report it.
trustWhat if my identity check drags on past lunchtime?+
Photo ID, a proof of address and a card image are the three documents needed. Checks usually clear within three hours of everything arriving, so a morning upload is generally done by afternoon tea. Chasing is only needed when a document is blurred or out of date.